“We have been a customer of Probe for years. It is as though they have become a part of the Metro Parks family. With various parks located all over, the service provided by Rob and Jim is always friendly, courteous and professional with a great determination to please.”

Nate Eppink,
Marketing & Communications Director
Metro Parks, Serving Summit County

“Probe Technologies is a great company. The first three words that come to mind when I hear that name are: Respectable, Responsible, and Reasonable. When you ask me about their staff, three more words come to mind: Professional, Polite and Proactive. If you ever get the opportunity to work closely with Probe Technologies, you’ll come to find the same to be as true for you as it is for me. Probe Technologies is made up of Hardworking and dedicated people. I fully trust and recommend them to any organization.”

Mark Bogner,
President,
MB Productions 2000 Inc.

"I am happy to take the time to inform others about Probe Technologies. I am a physician in Akron, Ohio and have a small practice with two others endocrinologists. We have had to deal with multiple transitions as per medical information technology, over the past decade, moving from paper charts to electronic records. Then, we had to move from different types of electronic charting and records. We had a series of IT consultants over that time period, some OK and others of lesser quality. At one point, Jim Pecchio of Probe Technologies was brought in to ‘clean up some of the messes’ and has been our IT consultant since that point. He is a pleasure to work with, from both a professional standpoint and a personal standpoint. He is quite swift with his ability to make our complex network setup work efficient, stay effective and honor HIPPA guidelines. His knowledge of network options, setup and maintenance is impressive, often finding multiple pathways to solve a problem. But, he is also straight-forward when he does not know the answer, and will offer options as per finding a solution. Probe Technologies has remained very accessible. They often have problems fixed within minutes, using remote technologies, which is very important to my work as a physician, theus keeping proper patient flow.

I would strongly recommend Probe Technologies to any company needing outside information technology assistance. They are clearly one of the gems of the Akron area."

Michael D Morocco, MD
Endocrine Associates
Akron, Ohio

"As a mid-size digital media firm, we’ve never been able to justify having an in-house IT Department. And, while many people would consider us a technology firm, networking certainly isn’t a strong suit. That’s why we turned to Jim at Probe Technologies. Jim has given us a far better alternative to in-house IT or costly vendors–he acts and works as a member of our own team. We needed someone who specialized in Macintosh and Jim fit the bill perfectly. We needed someone who was available when we had questions or problems, Jim is responsive and always manages to get here quickly when we need him. And Probe Technologies charges fairly for their time- they don’t nickel and dime us. This Company’s solutions and service have proven invaluable to our company."

Vic DiAngelo
Glazen Creative Studios

“S.A. Comunale is a medium sized organization based in North East Ohio. We also have several satellite offices throughout the North Eastern United States. We have an in-house staff which provides desktop support, infrastructure support, technology project management as well as home-grown application development.

At times, we need additional help desk support. Probe Technologies has been our backup help desk support provider for the past ten years. Their expertise in server and desktop hardware support, Microsoft Windows Server networks and Microsoft Windows desktop systems allows us to extend the capabilities of our in-house support staff. We routinely utilize their expertise during large projects or in times of high volume work. Their technology support professionals’ response is always timely and courteous, never condescending or dismissive. It is their willingness to work within our corporate guidelines without question that we feel is of the highest value. We know we can trust them to deliver quality and reliable support. We would recommend Probe Technologies to organizations of any size looking to enhance in-house network and desktop support services.”

Emil Hlucky
IT Manager,
S.A. Comunale Co.

“Thanks for the opportunity to report on the service provided by Probe Technologies. I am a physician in a small but very busy specialty medical practice in Medina, Ohio. Our practice had been trying to work with an electronic medical record which had been poorly installed by a previous contractor. We hired Probe Technologies to help us straighten out the program so we could function with the latest computerized medical record and billing software. Our information technology expert, Mr. Jim Pecchio, provided an honest, timely, and sensibly affordable assessment of the problems (there were many!). Our practice has been uniformly impressed with Mr. Pecchio’s knowledgeable insight, which has allowed an amazing turnaround in our computer system. We are up and running smoothly! Probe Technologies helped oversee the installation of much needed new hardware and software systems, even during an upgrade to a newer program in both the clinical and billing areas. Mr. Pecchio proved himself quite valuable in working smoothly with other contractors as well as a national corporation (Allscripts) to minimize downtime and make the conversion as smooth as possible. He was easily reached by phone, text, or email, and was uniformly courteous and helpful in these encounters. We truly value the contributions Mr. Pecchio has made to make our practice run much better in this rapidly changing healthcare marketplace. I recommend his company’s services without reservation.”

Richard K. Shewbridge, MD

“Jim, I really want you to know how much I enjoyed working with you. In an area that I felt so unsure of myself, you were so patient and nice it made me believe that I could run the site (and my computer) once you finished creating what turned out to be an artsy and creative, interesting and easy to navigate website. Kudos you are awesome!!!”

Jane Pollock,
Jane’s Not Plain

“Rob & Jim have provided IT support to our company for over 10 years and we have always been extremely pleased with their service. They each define what an “IT Professional” should be.”

Jeff Foster,
Partner
Lomax, Soful & Foster Inc. CPA’s

“Probe Technologies has been servicing a small BTR Business Unit of a multinational chemical corporation for the past five years. They configured and installed the necessary infrastructure required to handle our sales, marketing & customer service activities, when we moved to this office location in 2005. Probe Technologies has been providing all support services required for a staff of 8-10 onsite personnel and a number of offsite resident sales personnel. We have been very pleased with their professionalism, demonstrated expertise and responsiveness to our needs. They have handled Corporately directed change & handled emergency situations, when such situations have arisen. Probe Technologies continues to look after hardware & software installation and replacement activities for this office in an effective manner.

I would not hesitate to recommend them for contractual information architecture design and support activities for any small or mid-sized organization.”

Jake George,
Butyl Rubber Business Unit

“Thanks for your help getting my computer back on track. You and Rob rock! Ever since Rob showed up and unscrewed the mess a previous tech had left for me to deal with, I have never looked anywhere else for computer help. You guys are prompt and fix things FAST! Thanks again for keeping my customers from knowing I fell off the grid!”

Janice Kiser
The Ewe Tree

” Probe Technologies has been our one and only IT support company. They respond to our needs in a timely manner and when describing a problem or situation we never feel as though they are talking down to us. They just aren’t the typical “IT Guy” — that’s a real plus!

We moved to our present location over a weekend in August 2008 and Jim was with us every step of the way…helping coordinate things with our phone contractor as well as making sure our computers were in place, up and running for Monday morning business-as-usual.

Jim and Rob are knowledgeable, professional and really nice guys! They get an A+ from me.”

Jan Pittner
Dental Ceramics, Inc.

“We have been working with Probe Technologies for several years and have experienced nothing but excellent support. They respond quickly and solve all computer and networking issues in a prompt and efficient manner. We could not expect better service nor could we expect a better partner in solving our issues. They are A+++ in all respects and we appreciate their efforts and concerns when we have issues. Thanks!‎”

Fred Maurer
Akro-Plastics

“I would recommend Probe Technologies to business owners facing problems with their computer software and hardware. I cannot have down time with my computer and my business. Probe technologies resolved my issue within an hour and I was back up and running. Jim Pecchio spoke to me in terms I could easily understand and I appreciated that tremendously. I would never hesitate calling them in crisis.”

Tim Bullock
Union National Mortgage